Fulfillment Policy

1. Overview

Thank you for choosing to do business with us. This page outlines our fulfillment policies for both digital products and in-person services. Some services may also be governed by separate contractual agreements, as noted below.

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2. Product Descriptions

We offer a variety of digital and in-person offerings including:

* **Digital Products**: Ebooks and online courses, delivered via secure email download links.

* **In-Person Services**: Coaching sessions, conducted live either virtually or in person, scheduled after purchase.

Each product or service listing on our website includes a detailed description to ensure clarity before purchase.

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3. Fulfillment Timeframes

* **Digital Products**: Delivered instantly via email upon successful payment. If you do not receive your product within 15 minutes, please contact us at marco@notmarcohansell.com.

* **Coaching Services**: Scheduled in advance and fulfilled according to the agreed-upon time and format.

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4. Refund & Cancellation Policy

Digital Products

All digital product sales are **final**. Due to the instant and irrevocable nature of digital delivery, we do not offer refunds on ebooks or courses.

In-Person Coaching

* **Cancellation**: Coaching sessions are **non-refundable**. However, you may **reschedule with at least 24 hours’ notice**.

* **Rescheduling**: To reschedule, email marco@notmarcohansell.com at least 24 hours before your scheduled time.

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5. Services with Separate Contracts

Some services may be purchased or initiated **outside of this website** via custom contracts. In such cases, the **terms for delivery, refund, cancellation, and rescheduling** will be explicitly stated and agreed to within those individual contracts. Those contract terms override the policies on this page where applicable.

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6. Promotions and Discounts

Occasionally, we offer time-limited promotions or discounts. These offers:

* Are valid only during the specified promotional period.

* Are non-transferable.

* Cannot be retroactively applied to previous purchases.

Details and terms of each promotion will be disclosed at the time of offer and are subject to change without notice.

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7. Contact Information

For questions, scheduling issues, or support, contact us at:

**Email**: marco@notmarcohansell.com

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Your privacy matters to us. Personal data collected through this website is used solely for order fulfillment and communication purposes. We do not share or sell your information to third parties.

To learn more, please refer to our [Privacy Policy]

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9. Payment Security (PCI Compliance)

We use Stripe for payment processing. Stripe is fully **PCI-compliant**, and your payment information is handled using industry-standard encryption and security protocols. All transactions are protected by secure HTTPS connections.

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10. Accepted Payment Methods

We accept all major credit and debit cards including:

* Visa

* Mastercard

* American Express

* Discover

Accepted payment methods are clearly displayed at checkout.

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11. Currency

All prices are listed in **US Dollars (USD)** unless otherwise noted.

12. Legal Restrictions

We do not sell or promote any products that are illegal, regulated, or prohibited by law or card network policies.